Privacy Policy

Zlavox AI ("we," "us," "our," or "Zlavox") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access our website (zlavox.ai), use our AI voice agent services, or otherwise interact with us (collectively, the "Services").

This Privacy Policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you:

• Create an account: Name, email address, phone number, company name, job title, billing information
• Use our Services: Voice recordings, conversation transcripts, queries, feedback
• Contact support: Support requests, correspondence, attachments
• Participate in surveys: Responses and feedback

1.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages visited, time spent, clicks, interactions
• Cookies: See our Cookies Policy for details
• Call logs: Date, time, duration, and outcome of voice interactions

1.3 Information from Third Parties

We may receive information from third-party services you connect to our platform (e.g., CRM systems, calendaring tools, analytics providers).

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Provide, maintain, and improve our AI voice agent services
• Personalization: Customize and optimize your experience
• Communication: Send service updates, respond to inquiries, provide support
• Analytics: Analyze usage patterns to improve functionality
• Security: Detect fraud, prevent abuse, and ensure platform security
• Legal Compliance: Meet regulatory and legal obligations
• Marketing: Send promotional materials (with your consent)
• AI Training: Improve AI models (you can opt out—see Section 8)

3. Legal Basis for Processing (UK GDPR)

Under the UK GDPR, we process your personal data on the following legal bases:

• Contract Performance: To fulfill our contractual obligations to you
• Consent: Where you have given explicit consent (e.g., marketing communications)
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

4. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law:

5. Your Rights Under UK GDPR

As a UK data subject, you have the following rights:

6. Voice Data Processing

How We Handle Voice Data:

• Encryption: All voice data is encrypted in transit and at rest
• Storage: Stored securely for up to 90 days (configurable)
• Access Controls: Strict access controls limit who can access recordings
• Anonymization: Voice data used for analytics is anonymized
• Deletion: You can request deletion of specific recordings at any time

7. Data Security

We implement robust technical and organizational measures to protect your personal data:

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure adequate safeguards are in place, including:

• Standard Contractual Clauses approved by the UK authorities
• Adequacy decisions recognizing equivalent data protection
• Binding Corporate Rules where applicable

9. AI Training and Model Improvement

We may use anonymized voice data and conversation transcripts to improve our AI models. If you wish to opt out of having your data used for AI training:

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected data from a child, we will delete it promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications to registered users

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: